Changing the face of data collection
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Home  Products  Solutions  Services   Support   Training  Case Studies  Company  News  Testimonials  Links     Services - Support Terrington operate a "Full Product Life-Cycle Team" philosophy in respect of its products and services. This means that all support services are provided by the people who have developed the application from concept to delivery. Adoption of this approach gives the client the benefit of access to a highly motivated development team that understands and emphathises with the Users needs and issues, whilst also being able to call upon a deep understanding of the product. Terrington offer a choice of support packages that can be tailored to meet the specific requirements of the client. Support options include: Standard GMT working hours telephone support, excluding public holidays 24/7 telephone support Integral fault log for offsite diagnostic investigation 24/7 web based fault reporting facility VPN access to application server for remote resolution On-site personnel Training for client IT personnel Free in-version enhancement releases 24 hour response time following receipt of notification of fault Web based fault tracking facility 48 hour on-site response times, subject to normal Force Majeure conditions 10% discount against all standard day rates Day rates fixed for term of support contract Average cost of support packages is 15% of license fees per annum, dependent on options selected, plus day rates for non-warranty work undertaken. [ Top | Back ]
Terrington Data Management IT Centre, York Science Park, Heslington, York, YO10 5DG E-mail: sales@terringtondm.com Tel: +44 (0)1904 567674 - Fax: +44 (0)1904 567719
Terrington Data Management is a trading division of Terrington (York) Ltd.
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